Terms & Conditions
Welcome to Chocolica Divine! By accessing or shopping on our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
General
This website is owned and operated by Chocolica Divine (Pvt) Ltd.
By using our site, you confirm that you are at least 18 years old or using it under the supervision of a parent/guardian.
We reserve the right to update, change, or replace any part of these Terms & Conditions at any time. Updates will be posted on this page.
Products & Availability
We offer a wide range of chocolates, beverages, and cosmetics.
All product descriptions, images, and prices are provided as accurately as possible. However, slight variations may occur.
Product availability may vary. If an item is out of stock after your order is placed, we will inform you and offer a replacement, store credit, or refund.
Pricing & Payment
All prices displayed on the site are in [LKR] and include applicable taxes unless stated otherwise.
Payment must be completed at the time of purchase using our secure payment gateways.
We are not responsible for delays or issues caused by your payment provider.
Shipping & Delivery
Orders are processed within 1–2 business days. Delivery timelines depend on your location.
Shipping charges are calculated at checkout based on weight and destination.
We are not liable for delays caused by courier services, customs clearance, or unforeseen events.
Returns, Replacements & Refunds
For perishable products (chocolates & beverages), returns are only accepted if items arrive damaged, spoiled, or incorrect. Claims must be made within 3 days of delivery.
For cosmetic products, unopened and unused items can be returned within 7 days of delivery.
Refunds, replacements, or store credits are subject to our Refund & Returns Policy.
Use of Website
You agree not to misuse the website, attempt fraud, or engage in activities that may harm our business or other customers.
Limitation of Liability
Chocolica Divine shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
Our liability is limited to the value of the product purchased.
Contact Us
For questions or concerns regarding these Terms & Conditions, please contact us:
📧 Email: contact@chocolika.lk
📞 Phone: +94 70 574 5057
📍 Address: Old Kottawa Rd, Nugegoda – 10250
